FAQ

Do You Ship Internationally?

Yes, we ship to over 220 countries. Please use our shipping calculator to see if we ship to your country. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.

Do you ship to my country?

A. Yes. We ship to anywhere on the planet that receives regular postal services.
(Please note that we’re currently unable to ship to addresses in France, Italy, Monaco, Turkey and Germany.)

Do You Ship To APO/FPO?

Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes may be collected at the time of delivery.

Courier Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special courier service. This applies only to orders that do not contain fragrances and some home scents.

List of Countries with Prepaid VAT Courier Delivery
United Kingdom Ireland

Postal Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special postal service.

List of Countries with Prepaid VAT Postal Delivery
Austria Finland The Netherlands
Belgium Greece Poland
Bulgaria Hungary Portugal
Croatia Latvia Romania
Cyprus Lithuania Spain
Czech Republic Luxembourg Slovenia
Estonia Malta

All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you’ll receive your order faster.

We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.

You’ll also have access to enhanced order tracking, allowing you to see confirmation of your parcel’s delivery.

VAT, taxes and duties

We ship to over 200 countries worldwide.

Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.

In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.

To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.

Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway or Egypt.

My Account and Reviews

General

Q. Why should I create an account?

Register and create an account to enjoy the following personalized services:

  • Quick access to order status, delivery tracking and order history
  • Add multiple addresses for easier checkout options
  • Save your profile for customized offers & services
  • Easy re-ordering of previous orders or products
  • View your loyalty bonus level
  • Add ratings & reviews to products

Q. I’m an existing customer, do I need to register?

If you’ve shopped with us before, you already have an account but you need to activate it by registering your account and creating a password. This will give you access to new features such as managing order details, order tracking, profile information and creating product reviews. Your check out process will also be faster with the ability to add and save multiple addresses in your address book.

How do I activate my account?

Visit the ‘SIGN IN OR REGISTER’ page, and fill out the form under the ‘Register’ section. Ensure all fields are filled out correctly and click the ‘Register’ button. A verification email will be sent to you with a verification link. Click this link to complete your account activation.

Once this process is complete, you will be able to sign in with your email address and password to view your account.

If you do not wish to create an account for any reason, you may still continue to check out as you always have.

Q. Why is my password not accepted?

Keeping your account details secure is our utmost priority and hence we have strict password requirements. Your password must have a minimum of 8 characters and include a combination of upper case & lower case letters, numbers and symbols (@, #, $).

Q. Help! I forgot my password. What do I do?

To reset your password, click the ‘Forgot your password?’ link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

Q. My email address changed. How do I keep my loyalty discount?

Register with your new email address and contact our Customer Service Team to update your account. Once our team has received both your old and new email addresses, your orders from both accounts will be merged instantly. Please note your loyalty bonus level may take up to 12 hours to update.

Q. Will my information be secure?

Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. For more information about our website security systems, visit our Privacy & Security page.

1scentofnorway.no takes extra measures to safeguard your personal information however for optimum safety, please ensure you sign out of your account after every session.

How do I get a promotion code?

Subscribe to our emails and social media channels to unlock exclusive discounts and nab some fabulous free gifts from your favourite beauty brands!

What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?

 

The differences are simply a matter of the amount or concentration of oils in the fragrance. The highest concentration is in pure perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Some manufacturers make a solid perfume, solid perfume is as strong as a pure perfume however it is in a gel-like consistency.

What is the difference between a splash and a spray?

There is absolutely no difference in the fragrance. The difference is in the method of application only. However, a spray bottle, being sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.

What is a tester?

Testers are even more discounted than the fancy boxed versions and are great if you don’t have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!

What do fragrance notes refer to?

Fragrances are comprised of many different scents, these scents are called “notes.”

Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.

How can I keep my fragrance from going bad?

Keep all fragrances in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.

Have More Questions?